Privacy Policy
1) Overview
Refugiohub respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse, inquire, or book hotels and casino hotel stays across Canada.
2) Who We Are & How to Contact Us
This website is operated by [legal-entity-name] (“we,” “us,” “our”).
Privacy contact: [contact-email] • [postal-address]
We comply with Canada’s privacy laws, including PIPEDA and applicable provincial laws (e.g., Quebec Law 25). Mention if your booking includes a casino hotel package so we can route queries correctly.
3) What We Collect
We collect information you provide or that is generated through your use of our services:
Identification & contact: name, email, phone, address.
Booking details: dates, destination, room/bed preferences, accessibility needs, loyalty numbers, special requests (including casino hotel preferences).
Payment data: processed via PCI-compliant providers (we do not store full card numbers).
Usage & device data: IP address, browser, pages viewed, cookies, approximate location.
Communications: chat, email, support logs related to hotel or casino hotel reservations.
4) Cookies & Similar Technologies
We use necessary, analytics, and preference cookies to operate and improve the site, personalize results (including casino hotel recommendations), and measure marketing performance. You can adjust cookie settings via your browser or our banner, recognizing some features may not function fully.
5) How We Use Information
Process and manage bookings (including casino hotel stays) and support requests
Verify identity, prevent fraud, and secure the platform
Personalize results and recommendations
Process payments and send confirmations/itineraries
Operate analytics, troubleshoot, and improve services
Send marketing with your consent (you can opt out anytime)
We limit use to purposes you’d reasonably expect when arranging hotel and casino hotel travel.
6) Legal Bases & Consent
Where required, we rely on your consent (e.g., marketing), performance of a contract (your booking, including any casino hotel package), our legitimate interests (security, analytics), and compliance with legal obligations.
7) Sharing & Disclosures
We share information with:
Accommodation partners (including casino hotel properties) to fulfill reservations and requests
Payment processors for secure transactions
Service providers (hosting, analytics, support) under confidentiality terms
Legal/Compliance authorities when required by law or to protect rights
We do not sell personal information.
8) International & Cross-Border Transfers
Your data may be processed outside Canada (e.g., the U.S.) by vendors supporting hotel and casino hotel bookings. We use safeguards such as contractual clauses and vendor due diligence.
9) Retention
We retain booking and support records for as long as necessary for the purposes described (e.g., accounting, dispute resolution), then securely delete or anonymize. Casino hotel-specific requests follow the same schedule.
10) Security
We apply administrative, technical, and physical safeguards (encryption in transit, access controls, logging). No method is 100% secure; please protect your account and notify us of suspected misuse related to hotel or casino hotel bookings.
11) Your Privacy Rights
Subject to law, you may request access, correction, deletion, portability (where available), and to withdraw consent. You may also challenge compliance. Contact [contact-email]. You can complain to the Office of the Privacy Commissioner of Canada or your provincial authority if concerns persist (including issues tied to casino hotel reservations).
12) Marketing Preferences
Opt out of marketing anytime via unsubscribe links or by contacting us. Transactional messages (e.g., hotel/casino hotel confirmations) will still be sent.
13) Children’s Privacy
Our services are for adults. If we learn we collected data from a minor without appropriate consent, we’ll delete it. This includes any attempted casino hotel booking.
14) Automated Decisions & Profiling
We may use rules to sort listings and personalize hotel/casino hotel results. You can request human review of significant decisions that affect you.
15) Third-Party Links & Partners
Our site may link to third parties (including casino hotel operators). Their privacy practices are their own; review their policies before sharing data.
16) Changes to This Policy
We may update this Policy. Material changes will be posted here with a new “Last updated” date. Continued use (including casino hotel searches) means you accept the changes.